Esprit de Victoria
このウェブサイト https://www.josephperrier.comはJoseph Perrier Visite社が公開しています。
E-mail : email@example.com – Tel : +33 (0) 3 26 68 29 51
In the case of a product order :
In application of the provisions of Article L.221-18 of the French Consumer Code, the Customer has a period of fourteen days from the date the order is delivered of his order to return to the article delivered to request an exchange or refund, at the Customer’s choice, without penalties, with the exception of the costs of return.
The Customer has a period of two years from the delivery of the goods to act on the discovery of the hidden defect.
The procedure is as follows:
Champagne JOSEPH PERRIER undertakes to reimburse the Customer within a maximum period of fourteen days after notification of withdrawal and on condition that the products are returned. The costs of returning the product(s) are the Customer’s responsibility.
In accordance with Article L.221-5 of the French Consumer Code, below is a template for buyers-consumers who wish to withdraw from a contract relating to an order placed on the website with a professional advertiser-seller : Withdrawal template (please complete and send only if you wish to withdraw from the contract).
For the attention of: (details of the advertiser-seller)
I/we (*) hereby notify you of my/our (*) wish to withdraw from the contract relating to the following item you sold (*)/service you provided (*):
Order placed on the (*)/received on the (*):
Name of the customer(s):
Address of the customer(s):
Signature(s) of the customer(s) (only if sending a hard copy of this notification):
(*) Please underline the correct option.
In the case of an activity reservation :
Pursuant to the provisions of Article L.221-28 12 ° of the Consumer Code, the sale of reservations for wine tourism activities constituting a provision of leisure services to be provided at a specified frequency, the provisions of the Article L.221-18 of the same code relating to the right of withdrawal of the consumer do not apply to the purchase of Tickets remotely.
Champagne JOSEPH PERRIER is required to legal guarantee against hidden defects, within the meaning of Article 1641 and subsequent of the French Civil Code: “The seller is required to guarantee against hidden defects of the item that would make it unsuitable for its intended use, or that would diminish the use to such an extent that the buyer would not have acquired it, or would have paid less for it, had these defects been known”. Accordingly, the Customer has up to 2 months after the delivery date to send a complaint to Champagne JOSEPH PERRIER. Beyond this period, Champagne JOSEPH PERRIER will no longer be able to guarantee the products and the Customer will have to prove that any possible defects existed prior to their receipt.
The products benefit from the legal guarantee of conformity provided by Articles L217-4 and subsequent of the French Consumer Code;
It is recalled that the Customer:
– Benefits from a period of two years from product delivery to take action;
– May choose between product repair and replacement, subject to the cost conditions set out in article L. 217-9 of the French Consumer Code;
– Is exempt from having to provide proof of the existence of the product conformity defect during the twenty-four months following delivery of the product(s).
The Customer who decides to activate the legal compliance guarantee must inform Champagne JOSEPH PERRIER. If the reasons for the return are justified, the product(s) concerned must be returned to the address below, in the same conditions as those governing the exercise of the right of withdrawal. The costs of delivery other than the costs of return will be reimbursed.
The reimbursement for a returned product(s) will be by crediting the bank account linked to the credit card used for payment of the order.
The repayment date may be deferred until the date of the actual reception of the product(s) to the address above.
In accordance with article L. 3342-1 of the French Public Health Code, sale of alcohol to minors under eighteen (18) years is prohibited. By ordering on the https://www.josephperrier.com site Customers confirm that they are over 18 years of age.
Main laws applicable
Article L217-4 of the French Consumer Code
“The seller shall deliver goods that comply with the contract and is liable for any conformity defects in existence at the time of delivery.
It is also liable for any conformity defects resulting from the packaging, assembly instructions or installation where it is responsible for the latter under the contract or they have been performed under its responsibility.”
Article L217-5 of the French Consumer Code
“In order to comply with the contract, the goods must:
1. be fit for the purpose usually expected of a similar good and, where applicable: – correspond to the description provided by the seller and possess the qualities presented by it to the buyer in the form of a sample or model; – present the qualities that a buyer may legitimately expect vis-à-vis the public declarations made by the seller, producer or its representative, notably in advertising or on the label; 2. present the characteristics jointly defined by the parties or be fit for the special purpose sought by the buyer where this has been brought to the attention of the seller and accepted by it.”
Article L217-12 of the French Consumer Code
“Action taken for defects is subject to a statute of limitation of two years starting from when the goods are supplied”.
Article L221-28 of the French Consumer Code
“The right of withdrawal cannot be exercised for contracts (…):
Article 1641 of the French Civil Code
“The seller is obliged to guarantee in respect of hidden defects in the product sold which render it improper for the use to which it is destined, or which so far diminish such use, that the buyer would not have purchased it, or would not have given so high a price, if he had known them.”
Article L3342-1 Code of Public Health
“The sale of alcoholic beverages to minors is prohibited. The supply of these drinks free of charge to minors is also prohibited in public houses and all shops or public places. The individual who delivers the drink requires Customers to prove that they are over 18 years old (…).”
In accordance with Article L.612-1 of the French Consumer Code, you are reminded that ‘every consumer has the right to make free use of a consumer mediation service, with the view of resolving disputes with professionals in an amicable manner. For this purpose, professionals shall ensure consumers are able to make effective use of a consumer mediation service’. For this reason, ALLO MY COACH suggests that disputes with its customers-consumers which are not resolved amicably be submitted to the following consumer mediation service:
You are reminded that mediation is not compulsory, but merely suggested in order to allow disputes to be resolved amicably and avoid legal action having to be taken.